Account deletion
This is a template text that must be reviewed and approved by a legal advisor before commercial launch.
You can delete your plus minus account at any time. This page explains how, and what is deleted or kept.
Customers (Marketplace app and stores)
In the app
- Open the app and sign in with your mobile number.
- Go to Account → Delete account.
- Review the summary, then tap Confirm account deletion.
On the website (without the app)
Sign in with your mobile number, then open the account deletion page and follow the steps.
What happens
- The account is closed at once, signed out on every device, and detached from its sign-in details (mobile and email); your saved addresses, marketing consents at every store and notification tokens are deleted.
- Order and invoice records stay with the stores you ordered from for the period required by accounting and tax laws.
- Any wallet balance at a store is lost; you will see it before confirming.
- If you have an order in progress, wait until it is completed.
- Before deleting, you can download a copy of your data from your account on the website.
Drivers
Driver accounts are created by the merchant you work with. To stop, ask the merchant to remove you from its drivers, or contact us to delete your identity from the whole platform once your open deliveries are finished.
Merchants and staff
Store owners can cancel their subscription and export their data from the dashboard, or contact us to delete the account. Owners remove staff accounts from the Team page.
Contact
For any deletion or data request: —